Terms of Service
Merchant legal name: Queflornchor · Address: Torggata 1, 0181 Oslo, Norway · Email: support@queflornchor.world · Phone: +47 24 15 50 50 · Effective date: 25 March 2026
These Terms of Service (“Terms”) govern your access to https://queflornchor.world and any purchase of Digestivae or related products offered by Queflornchor (“we”, “us”). By placing an order, creating an account, or ticking acceptance boxes at checkout, you agree to these Terms and to our Privacy Policy and Cookie Policy. If you disagree, do not use the Services.
1. Eligibility and capacity
You must be at least eighteen years old and capable of entering a binding contract under Norwegian law. Business purchasers confirm they act on behalf of a duly registered entity with authority to commit that entity.
2. Product information and regulatory status
Digestivae is marketed as a food supplement, not a medicinal product. Descriptions on the Site summarise label information. Packaging and leaflets inside the shipment prevail if there is any inconsistency. Food supplements are intended to supplement the diet and should not replace a varied diet or healthy lifestyle. We avoid statements that imply diagnosis, treatment, or cure of disease.
3. Orders and contract formation
Product listings are invitations to treat. When you submit an order, you make an offer. We may accept by sending an order confirmation email or by dispatching the goods. We may decline orders where items are unavailable, pricing errors are obvious and unmistakable, fraud risk is elevated, or export restrictions apply. If payment was captured before decline, we refund without undue delay.
4. Prices, taxes, and currency
Displayed prices are in Norwegian kroner (NOK) unless another currency is expressly selected in a localised checkout. Prices include value added tax (VAT) when we are required to charge Norwegian VAT. Cross-border sales may be subject to import duties, which you pay to the carrier or customs unless we state otherwise in writing for a specific programme.
5. Payment
We accept payment methods shown at checkout. Card payments are processed by PCI-DSS compliant providers; we do not store full card numbers. You warrant that you are authorised to use the chosen payment instrument. We may charge statutory late-payment interest on overdue B2B invoices as permitted by Norwegian law.
6. Shipping and risk
Delivery times are estimates. Risk of loss passes to you upon delivery to the address provided or to a carrier pick-up point you select. You must inspect parcels promptly and report visible damage to the carrier and to us within reasonable time.
7. Right of withdrawal for consumers
If you qualify as a consumer under the Norwegian Consumer Purchases Act and the Right of Withdrawal Act for distance contracts, you may withdraw within fourteen days of receiving the goods, subject to hygiene exceptions for sealed goods that are unsuitable for return once opened. Detailed procedures appear in our Return Policy.
8. Defects and complaints
Consumers may invoke legal defect rules for lack of conformity within limitation periods set by law, currently up to five years for movable goods purchased after 1 January 2022 in many consumer cases, subject to a presumption period of two years unless we prove the defect arose later. Commercial buyers follow the Norwegian Sale of Goods Act with negotiated warranties where stated in an order acknowledgement.
9. Limitation of liability
To the fullest extent permitted by mandatory Norwegian and EEA consumer law, our aggregate liability arising from these Terms is limited to the amount you paid for the specific order giving rise to the claim. We are not liable for indirect or consequential loss except where such exclusion is void. Nothing limits liability for death or personal injury caused by negligence, fraud, or other categories that cannot legally be capped.
10. Intellectual property
All trademarks, product photography, text, and layout on the Site belong to us or our licensors. You may not copy, scrape, or misrepresent affiliation. Limited temporary copying for browsing is permitted.
11. Prohibited conduct
You may not interfere with security, submit malware, attempt to access non-public areas, harass staff, or resell products in violation of selective distribution agreements where applicable.
12. Force majeure
We are not liable for delays caused by events outside reasonable control, including strikes, pandemics, natural disasters, supplier failures, or governmental measures, provided we use commercially reasonable efforts to mitigate impact and communicate timelines.
13. Governing law and disputes
These Terms are governed by the laws of Norway, without regard to conflict-of-law rules that would refer to another jurisdiction. Consumers may bring proceedings in their domicile where EU/EEA rules grant mandatory jurisdiction. We prefer amicable resolution; you may also use the EU Online Dispute Resolution platform for cross-border consumer disputes, though we are not obliged to participate in every voluntary ADR body.
14. Changes
We may update these Terms to reflect legal, technical, or commercial changes. Material updates will be posted with a new effective date. Orders confirmed before changes remain on prior Terms.
15. Accounts and credentials
If we offer customer accounts, you are responsible for safeguarding passwords and for all activity under your credentials until you notify us of suspected compromise. We may suspend accounts that show signs of takeover, abusive returns, or breach of these Terms. You must provide accurate registration data and update it when your contact details change so we can fulfil legal information duties.
16. Communications and electronic notices
By ordering, you consent to receive transactional emails such as order confirmations, shipping updates, and VAT invoices in electronic form. Marketing messages require separate consent or rely on soft opt-in where legally available. You may unsubscribe from non-essential marketing through the link in each message without affecting core service emails.
17. Sanctions and export controls
You warrant that you are not located in, or shipping to, a jurisdiction subject to comprehensive trade sanctions that would prohibit the sale of food supplements, and that you are not listed on applicable denied-party lists. We may cancel orders where compliance screening indicates a match requiring further review.
18. Product recalls and safety notices
If a competent authority or our quality team identifies a safety issue, we will publish guidance on the Site and contact affected customers using the details supplied at purchase. You agree to follow recall instructions, which may include discontinuing use and returning goods using prepaid labels we provide.
19. Third-party services
Checkout, fraud screening, and carrier tracking may link to third-party sites governed by their own terms. We are not responsible for third-party content but select partners with diligence.
20. Severability and waiver
If a provision is held invalid, the remaining provisions remain in effect. Failure to enforce a right does not waive future enforcement unless expressly stated in writing.
21. Assignment
We may assign these Terms in connection with a merger, asset sale, or corporate reorganisation, provided your consumer rights are preserved. You may not assign your rights without our prior consent.
22. Language
The English version of these Terms is provided for convenience. If a Norwegian version exists and conflicts arise, the Norwegian text prevails for consumers domiciled in Norway unless mandatory EU/EEA rules provide otherwise.
23. Entire agreement
These Terms, together with the policies linked herein and any order confirmation that expressly adds special conditions, constitute the entire agreement regarding the subject matter and supersede prior oral understandings.
24. Contact
Customer service: support@queflornchor.world · +47 24 15 50 50 · Queflornchor, Torggata 1, 0181 Oslo, Norway.