Return Policy

Trader: Queflornchor, Torggata 1, 0181 Oslo, Norway · Email: support@queflornchor.world · Phone: +47 24 15 50 50 · Effective date: 25 March 2026

This Return Policy explains how to cancel purchases, exercise statutory rights of withdrawal, return defective goods, and obtain refunds when you shop for Digestivae and related items from our online store. It complements the Terms of Service and Privacy Policy. Norwegian consumers benefit from mandatory rules that cannot be reduced by contract; where this Policy offers broader goodwill, those extra commitments apply in addition to law.

1. Who this Policy covers

Consumers are natural persons acting mainly outside their trade, business, craft, or profession. Traders are businesses purchasing for resale or operational use. Different rules apply: statutory withdrawal rights described in Section 3 generally apply to consumers in distance contracts, while B2B buyers follow negotiated terms in order confirmations unless mandatory law overrides.

2. Cooling-off period for distance sales

For eligible distance contracts, consumers normally have fourteen calendar days from the day you or a third party indicated by you, other than the carrier, acquire physical possession of the goods to withdraw without giving a reason. If your order splits into multiple shipments, the period starts when you receive the last parcel. If the deadline ends on a weekend or public holiday in Norway, it extends to the next working day.

3. Exceptions for hygiene and sealed goods

Food supplements such as Digestivae are often supplied in sealed containers for health protection. Under the Right of Withdrawal Act implementation, the right may lapse if you break the seal after delivery and the goods cannot be returned for health or hygiene reasons, provided we informed you clearly before purchase. If outer transport packaging is opened but inner safety seals remain intact, withdrawal may still be possible; contact us with photos so we can assess fairly.

4. How to notify withdrawal

Send an unequivocal statement to support@queflornchor.world or use the model withdrawal form below. Include your name, address, order number, and a description of items you wish to return. We confirm receipt without delay and provide a return merchandise authorisation where needed.

5. Return shipment and costs

Unless we offered free returns for your campaign, you bear the direct cost of returning goods unless we failed to disclose that cost, in which case we pay. Use reasonable packaging to prevent damage. We may supply a prepaid label for defective or incorrectly picked orders. For voluntary returns outside statutory rights, outbound shipping costs paid at purchase are generally non-refundable unless promotional terms state otherwise.

6. Refund timing and method

After we receive returned goods or evidence of handover to our carrier, we inspect within a reasonable period. If eligible, we refund all payments received, including standard delivery cost for the least expensive option we offer, within fourteen days using the same means of payment unless you agree otherwise. We may withhold refund until goods arrive or you supply proof of return, whichever is earlier. Card refunds appear according to your bank’s processing times.

7. Diminished value

If handling beyond what is necessary to establish nature, characteristics, and functioning reduces the value, we may deduct a proportionate amount from the refund, except where you could not have discovered the issue without opening packaging in a permitted way.

8. Defective or non-conforming goods

If goods lack conformity at delivery under the Consumer Purchases Act, you may require repair, replacement, price reduction, or termination depending on circumstances and proportionality. The burden to prove conformity for consumer purchases lies with us for defects reported within two years, subject to statutory presumptions. Report defects promptly with photographs and batch numbers printed on the label so we can trace production.

9. Wrong item or transit damage

Notify us within seven calendar days of delivery if you received another SKU or if outer packaging shows crushing that likely damaged contents. Keep all packing materials for carrier inspection. We arrange replacement or refund at our cost when liability is clear.

10. International returns

Customers outside Norway must comply with customs rules when returning goods. Mark shipments as “Returned goods – failed sale” where applicable to avoid duties charged twice. We refund import VAT we charged at sale when returns qualify; other import charges paid to third parties follow local customs practice.

11. Business purchasers

Unless a separate supply agreement grants extended rights, commercial buyers may return stock only with our written approval and may be subject to restocking fees for non-defective returns. Statutory defect claims still apply where mandatory law requires.

12. Gift orders

If you received Digestivae as a gift and the purchaser assigned refund rights to you in writing, we honour refunds to the original payment instrument or as store credit if fraud-prevention rules require.

13. Environmental handling

Glass bottles and cardboard should be sorted according to local recycling rules. Do not discard supplements in wastewater; follow municipal guidance for unused product disposal.

14. Model withdrawal form

You may copy, complete, and email the following template:

To: Queflornchor, Torggata 1, 0181 Oslo, Norway · Email: support@queflornchor.world
I hereby give notice that I withdraw from my contract of sale for the following goods: [description]. Ordered on [date] / received on [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature (if on paper): [signature].

15. Disputes

We aim to resolve return disputes amicably. Consumers may contact the Norwegian Consumer Council (Forbrukerrådet) or, for cross-border cases within the EEA, relevant consumer centres. Court jurisdiction follows the Terms of Service.

16. Updates

We may revise this Policy to reflect regulatory changes or operational improvements. The effective date at the top indicates the current version. Orders placed before an update remain governed by the Policy version communicated at purchase unless the change benefits you.